Product Support Engineer

We are currently looking for a motivated person for our MAN Energy Solutions - PrimeServ Omnicare global headquarter from where the entire 3rd party business of MAN Energy Solutions is managed and coordinated. As Product Support Engineer you will be responsible for supporting over 100 MAN Energy Solutions service locations globally, liaising with service managers, ensuring personnel readiness, and actively shaping the technical side of go-to-market strategies for new products.

Your role:

Active support of MAN Energy Solutions service locations worldwide (service engineers and workshops) in all technical matters related to the assigned product(s);
Responsible for setting up and holding regular interactions with MAN Energy Solutions service managers worldwide to ensure that the teams are up to date regarding the latest developments and are able to support our customers;
Single point of contact with the technical teams of our cooperation partners (OEMs) in relation to the assigned products(a);
Ensure the relevant MAN Energy Solutions service organizations have the right number of qualified and trained personnel to perform the needed respective jobs;
Active support of the business development team in assessing new products and partners, including technical feasibility and compatibility with the capabilities of MAN Energy Solutions network, etc.;
Responsibility for the definition and implementation of all technical work packages during the go-to-market phase (as part of the product management team): technical concepts, preparation/adaptation of technical presentations, webinars, training, participation in roadshows, etc.

Time distribution of your responsibilities:
Within PrimeServ Omnicare, you will be a part of a highly ambitious and supportive technical consulting team. This overview will give you a good idea of what your role will look like:

40% technical product(s) support (internal and external customers)
30% alignment / coordination with local service entities of MAN Energy Solutions globaly
20% preparation of all necessary techical work packages
10% business development support: assessiment of new products and partners

Your qualifications:

Master degree in engineering or comparable
5+ years’ experience in a service (after sales), ideally in a global matrix organization
Sound technical knowledge of equipment used in maritime and power generation industries
Strategic mind and experience with implementing new products/services (on the technical side)

In addition, we find the following important:

Skilled in effective communication across diverse cultures and environments
Readiness to travel internationally (~10% of time)
Customer minded

We offer:

Competitive salary and flexible working conditions
An exciting position within a global, dynamic company where every good initiative gets full attention
You work in a healthy and strongly internationally oriented organization
Due to the nature of the job, you will have the chance (depending on your product) to visit our international sales offices
We invest a lot in the development of our employees in the desired direction
We offer opportunities to participate in company internal product and soft skills trainings, job rotations – working from another location of MAN Energy Solutions (>65 countries), and support in career development

About us:
PrimeServ Omnicare, the youngest of the MAN Energy Solutions’ aftersales product centers, is responsible for a broad range of aftersales service solutions for non-MAN Energy Solutions equipment, all with the purpose of extending our current service portfolio and ultimately becoming an one-stop service provider for our valued customers. For more information about Omnicare please visit the following link: https://man-es.com/omnicare

Our culture:
Being a fast-growing product center, working at PrimeServ Omnicare means taking on a lot of responsibilities as well as getting countless opportunities to develop yourself in new areas. Joining us means becoming a valued member of an international and diverse team who shares a few common traits: we’re friendly, enthusiastic, and great team players. We collaborate in an environment that values open communication and where team members are encouraged to voice their ideas. Our commitment to a healthy work-life balance is reflected in our flexible work arrangements, generous annual leave to relax and recharge, and regular team events.

Our Location:

We are located in Capelle aan den Ijssel (Rotterdam), in a newly renovated office building with a high energy efficiency level.
Our office is easily accessible by both public transport (Metro station Kralingse Zoom) and car (Highway A16). For those coming with cars we have available and dedicated parking spots.

Our Company:
MAN Energy Solutions enables its customers to realize sustainable projects in the transition to a CO2-neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we are improving efficiency and performance on a systematic level. Leading the way in advanced engineering for over 250 years, we offer a unique portfolio of technologies. Headquartered in Germany, we employ approximately 14,000 people in more than 120 locations worldwide. Our after-sales brand, MAN PrimeServ, offers an extensive network of service centers for our customers worldwide.

For more information about MAN Energy Solutions and our amazing decarbonisation journey please visit the following link: https://man-es.com/omnicare

That is important to us:
Integrity and compliance are essential elements of our corporate culture. We firmly support diversity and equal opportunities and are therefore looking forward to receiving a diverse range of online applications.

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Working at MAN Energy Solutions Benelux means working for an international and professional company with great focus on the development of its employees. We nurture talents in dynamic teams with tailored training, mentoring and individual career opportunities.