Field Service Coordinator Industries

MAN Energy Solutions enables its customers to realize sustainable projects in the transition to a CO2-neutral future. Addressing tomorrow's challenges within the marine, energy, and industrial sectors, we are improving efficiency and performance on a systematic level. Leading the way in advanced engineering for over 250 years, we offer a unique portfolio of technologies. Headquartered in Germany, it employs approximately 14,000 people in more than 120 locations worldwide. Our after-sales brand, MAN PrimeServ, offers an extensive network of service centers for our customers worldwide. For our MAN Industries department located in Rotterdam the Netherlands, from where the sales and field service activities are coordinated, we are currently looking for an experienced Field Service Coordinator Industries (Turbomachinery).

What does this mean?
Responsible for the daily coordination of the local field service team and the order execution of local site works. From project start to the handover to the customer. Raise information and assist during the bidding process.
 

Your Tasks:

• Disciplinary lead of all local Field Service Engineers in a matrix organization. Close alignment with European Field Service Manager.
• To carry out the technical, administrative and scheduling of new installations, maintenance and service activities on Turbomachinery equipment for Field Service personnel.
• Give input and/or calculate quotations for service, shutdowns, troubleshooting, new installation and commissioning.
• Draw up the specifications for any needed site subcontractors for installation/commissioning personnel.
• Evaluation of subcontractors quotation and select qualified subcontractors for Field work all in collusion with the European Field Service pool.
• Coordination & communication among all parties involved in the field service activities. Arrange and lead the kick-off/pre-installation meeting as well as follow up site inspections.
• Coordination, communication and knowledge exchange among all parties involved in local Field Service activities. Lead technical customer meetings and follow up with parties until handover to customer.
• Arrange, review and compile all the necessary documentation and work instructions for the Field Service staff to complete planned activities safely, including Risk Assessments and HSE assessments.
• Arrange with Global Organization MAN ES pools for Field Service staff exchange.
• Arrange for the necessary repairs, spare parts, consumables, tooling, lifting and other needed equipment.
• Arrange and perform the briefing and the de-briefing meetings with the delegated Field Service personnel.
• Technical & administrative support of the Field Service personnel during their site assignments.
• Visit work sites regularly, support and coach Field Service Engineers during job and optimize processes.
• Support sales and participate in customer visits for OEM and Omnicare business regularly.
• Ensure that all work done in the field is clearly reported and documented.
• Cost control and financial completion for each Field Service project.

Who you are: 

• Understand and gain knowledge about the MAN equipment, MAN Infrastructure, Customers and applicable processes
• Graduate from Senior High School or graduate from Apprentice training or Diploma in Mechanical Engineering
• Very good knowledge of Rotating Equipment (steam turbines, compressors and expanders)
• Experience in reading drawings, technical documents, instructions, sketches/explanation of details and cross sectional drawings.
• Excellent skills set required in areas such as communication, contract negotiation, legal implications of terms and conditions and project management at the most senior level of customer;
• Fluent in spoken and written English, additional foreign language are advantageous;
• Readiness to travel as required by business needs (partially >50% of the time and sometimes on very short notice).

We offer: 
An exciting position within a global, dynamic company where every good initiative gets full attention. You work in a healthy and strongly internationally oriented organization. This position is a full-time position (there are no part-time opportunities available).

This is important to MAN:   
We strongly support diversity and equal opportunities and therefore look forward to receiving a wide range of online applications via www.werkenbijman-esbenelux.com

Contact:
Your first contact is the HR Department at +31 10 272 45 36 or by email benelux-hr@man-es.com.