Customer Support

MAN Energy Solutions enables its customers to realize sustainable projects in the transition to a CO2-neutral future. Addressing tomorrow's challenges within the marine, energy and industrial sectors, we are improving efficiency and performance on a systematic level. Leading the way in advanced engineering for over 250 years, we offer a unique portfolio of technologies. Headquartered in Germany, it employs approximately 14,000 people in more than 120 locations worldwide. Our after-sales brand, MAN PrimeServ, offers an extensive network of service centers for our customers worldwide. For our Field Service department located in Rotterdam the Netherlands, we are currently looking for an experienced Customer Support.

What does this mean?
In your role as Customer Support you are a part of the department Field Service. You are the link between the client, Field Service Planner/Coordinator, technical office staff and Order Processors. The Field Service team takes care of services at engines on board of ships worldwide, as well as on land based installations.You contribute to the improvement of client satisfaction and you take part of the department meetings. In this function you report to the Operations Manager Field Service.

We can offer you the following tasks: 

• Proactive picking up client requests 
• Maintain excellelent and customer oriented e-mail contact with the client 
• Collecting the necessary data for the client request
• Evaluate the client requests; based on feasibility, credibility and expertise and commercial agreements 
• Effective and timely communication with clients by telephone and/or email
• Active collaboration and communication with Field Service Planner and client agent.
• Follow up on postponed/cancelled attendance requests and care for the client untill job is planned
• Awareness on leads with strategic potential and link them with the right account manager
• Focuss to response time and customer-friendliness

 

You can help us with these qualifications: 

• Bachelor degree in business administration or engineering;
• +3 years of work experience in technical support, or equivalent experience is desired in the marine industry;
• Knowledgeable about marine equipment, especially on the service side;
• Good understanding of marine industry, and especially of the vessel operations;
• Customer centric, service minded, entrepreneurial, self-disciplined, and highly motivated with ability to focus on defined priorities;
• Excellent communicator and good listener;
• Fluent in spoken and written in Dutch and English, additional foreign language are advantageous

What are we looking for:
Talented person with strong service mindset who is willing to be part of a strong international team. 

We offer:  

• Competitive salary and flexible working conditions 
• An exciting position within a global, dynamic company where every good initiative gets full attention. 
• You work in a healthy and strongly internationally oriented organization
• We invest a lot in the development of your employees and in supporting our employees to develop in the desired direction. We offer opportunity to participate in company internal product and soft skills trainings, job rotations – working from another location of MAN ES, support in carrier development

That is important to us:
Integrity and compliance are essential elements of our corporate culture. We firmly support diversity and equal opportunities and are therefore looking forward to receiving a diverse range of online applications. 

Contact: 
Your first contact is the HR Department at +31102724536 or by email benelux-hr@man-es.com.